Legal

Privacy Policy

Overview

We generally prefer to avoid collecting data from you in our products and services whenever possible, especially personal data and personally identifiable data.

In the cases where we do collect, we strive to be clear about what is collected, its specific use, how long it will be retained, and provide you the ability to opt out whenever possible.

We may be legally required to disclose collected data to law enforcement or government agencies in some situations.

We do not rent, buy or sell personal data from or to others.

We practice data minimization and we do our best to collect the minimum personal data necessary to create and improve our apps and services, and to provide proper customer support.

Opting Out

Open the app's Settings, go to Advanced and uncheck "Anonymous Usage Statistics".

These settings may prevent data from being sent to us, but be aware that macOS may still collect crash logs and other analytics and send to Apple if your device's privacy settings allow it. Find these in System Settings > Privacy & Security > Analytics & Improvements, or click here for a shortcut. If you'd like to opt out, disable "Share with app developers".

Website

This website does not use cookies, fingerprinting or similar technologies. It also does not collect any personal data that would trigger the consent requirement.

This website only collects anonymized page views and unique visitors.

GDPR, CCPA and Others

Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to gdpr@focusfirewall.com.

Residents of California may exercise their rights under the California Consumer Privacy Act, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to gdpr@focusfirewall.com.

If your region has recently enacted a right-to-privacy law not yet listed here, we will try our best to honor it.

Data Collected

Usage Analytics

Focus Firewall may collect information about how you use the app, referred to here as Usage Data.

We use this data to look for broad patterns in the aggregated Usage Data, such as whether a feature is frequently used, or whether users generally prefer one setting over another. This helps us make informed decisions about the future development of our products.

During onboarding, right after purchasing a subscription, you will be prompted for consent and can opt out. If you consent and later change your mind, you can opt out from the app settings at any time.

All Usage Data is anonymized before being sent to us and cannot be used to personally identify you. No personal data is collected or included. As it is entirely anonymous, some products may have data collection enabled by default.

In some cases, we may also use aggregated usage data to write marketing copy for promoting our products. For example, "Focus Firewall users gained over 100,000 distraction-free hours this month to focus on their work."

Anonymized usage data collected for Focus Firewall for macOS includes but is not limited to:

  • how many hours you saved from apps & websites, total number of websites blocked
  • which settings are currently enabled, exclusively for Focus Firewall (e.g. launch at login is enabled)
  • page views, exclusively for Focus Firewall (e.g. opened app settings)

Anonymized usage data is retained at most for 90 days. For example, an anonymous user has used the app for 15 hours so far this month.

Anonymized usage data may be aggregated and retained forever. For example, in February 2024, users in total used the app for 400 hours.

Crash Logs & Performance Diagnostics

When our app crashes while you are using it, anonymized data about the crash will be collected to help us identify the cause of the crash and hopefully fix it in a future update. "Crash Logs" contain information such as the state of the app, operating system, and device at the time of the crash, but none of your private data.

You can opt out of crash log reporting if you wish, at any time. We typically do not retain crash logs. When necessary for troubleshooting, they will be retained for up to 30 days.

Apple may retain crash logs differently and you may want to consult their website and documentation. Please consult the Opt Out section to learn how to opt-out from sending crashes to Apple.

Support Requests

When handling support requests, we collect your email address, metadata in the email header and any other information you voluntarily provide, such as crash logs, screenshots and other diagnostics.

This information is solely used to provide the support you need and are not used for any other purpose. We retain your email address to communicate responses to you. Crash logs and other info are used for troubleshooting.

We retain support emails indefinitely in order to:

  • have context from previous interactions which may help us answer your future questions more quickly and accurately
  • identify broad trends in support requests, which may help us identify and solve problems with our products

You can ask us to delete support emails (and any other information contained in these emails) by contacting support@focusfirewall.com.

Third-Party Vendors

We use the following vendors to operate our business and deliver our services:

Terms of Service

Apple Standard EULA